Customer Success Team Leader

  • ROI Hunter
  • Remote (Borough High Street, London, UK)
  • 07/19/2022
Full time Customer Success

Job Description

👫 Whom are we looking for? A customer-centric leader with a strong interest in Social Media and passion in mentoring a team while working with the biggest e-commerce clients in Europe.

🌍 Where? Remotely from United Kingdom 

📝 How? Full-time employment

🗓️ When? Starting as soon as possible

🎯 Why? This is a crucial role that will manage and develop the current Customer Success team, guiding them into reaching their full potential while successfully working closely with the region's e-commerce clients. 

About the job

  • The Customer Success team leader  will be leading a team of 3 CSMs that covers onboarding, auditing, and supporting existing clients across Europe.
  • Provide the team members with training, tactical and strategic support. 
  • Lead the team to growth of client portfolio and thus company's revenue. 
  • Manage a portfolio of clients by identifying the clients' challenges and providing partnership support. 
  • The team is very supportive, helpful, and collaborative and you would take care of our bigger e-commerce clients
  • You, together with the team, can expect to help our clients with onboarding, strategies, audits, and creative ideas to perform well
  • The role has a big potential in growth, to help you learn more from digital and product marketing and management
  • Ideally, we expect you to have at least 4 years of experience of managing/overseeing and/or executing Facebook Ads - but we are open for talented people so if you have an interest in Social Media and very strong customer-centric experience we are happy to meet you

Why should you join us?

You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for great people and professionals and for supporting education and learning.

 Work culture

🙋🏻 We welcome new ideas – collaboration, discussion, and constructive debate appreciated!
🤝 Great, friendly team and managers – one of the best things in our company.
📈 Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.
🎯 We love to celebrate our success and see our impact.
💡 Open culture – Questions? Feel free to ask!

Work benefits

👩🏻‍🏫 Education budget

💰 Quarterly commissions

🥂 Company and team events (if possible 😷)

🌴 25 days of holiday (in case of full-time employment)

Who we are

ROI Hunter is a B2B SaaS startup and we are building a Product Marketing Platform for e-Commerce. A certified Google and Facebook Marketing Partner. 

ROI Hunter’s Product Marketing Platform provides visibility of a product’s performance across channels and enables companies to derive actionable insights from data, make business-critical decisions and optimize their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic with 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, Dubai and a few of us work remotely.

Stage of funding

Series A



Role Type

Account Manager